Below you’ll find some of the most common questions we’re asked by our customers, but if you can’t find what you’re looking for please contact our customer services team at the appropriate branch; click here to go to the Contact Us page.
Remember you can follow the progress of your repair using our 24-hour on-line job progress monitoring system by clicking on the Track Your Repair button in the right hand corner of our pages.
What guarantees do you provide for the work you do?
Will my vehicle's warranty be invalidated unless I have a dealer bodyshop conduct the repair?
Will all problems with my vehicle be repaired?
Can you do extra work on my vehicle?
Can you perform an MOT on my vehicle?
What do I have to pay before I can retrieve my vehicle?
- Any contributions to the cost of the repair, as specified by your insurance company
- VAT (if you are VAT registered)
- Re-delivery charges, if applicable
- Any costs relating to the courtesy car (for example, extended usage fees)
Will you use genuine manufacturer's parts on my vehicle?
How does collection and delivery of my vehicle work?
We do our best to collect and deliver customer vehicles using a transport truck, but sometimes this is not possible. In these circumstances, we will drive your car on the road. If you would not like us to do this, please contact us before we collect your car.