Frequently Asked Questions
Below you’ll find some of the most common questions we’re asked by our customers, but if you can’t find what you’re looking for please contact our customer services team on 01757 704356 or email us on firstname.lastname@example.org
Remember you can follow the progress of your repair using our 24-hour On-Line job progress monitoring system by clicking on the Track Your Repair button in the right hand corner of our pages.
What guarantees do you provide for the work you do?
Different insurance companies provide different guarantees so the length of your guarantee is dependent on the terms of your policy. To confirm the length of guarantee for any repair carried out please check your policy or ask your policy provider.
Will my vehicle's warranty be invalidated unless I have a dealer bodyshop conduct the repair?
No. The products we use to repair vehicles are approved by manufacturers and will not invalidate your warranty.
Will all problems with my vehicle be repaired?
We can only do work that is approved by your insurance company and is directly related to the circumstances of the accident. If you are unsure about what work should be done, you should contact your insurance company.
Can you do extra work on my vehicle?
Yes, and it will probably be cheaper for you to have any extra work done at the same time as your other repair.
Can you perform an MOT on my vehicle?
We can arrange this for you.
What do I have to pay before I can retrieve my vehicle?
- Any contributions to the cost of the repair, as specified by your insurance company
- VAT (if you are VAT registered)
- Re-delivery charges, if applicable
- Any costs relating to the courtesy car (for example, extended usage fees)
Will you use genuine manufacturer's parts on my vehicle?
This depends on the insurer – some insurance companies instruct us to use third-party parts on vehicles aged 3 years or older.
How does collection and delivery of my vehicle work?
We will give you dates on which we will collect and deliver your vehicle, and we will try to specify accurate times (although we recommend you make yourself available all day in case of delays).
We do our best to collect and deliver customer vehicles using a transport truck, but sometimes this is not possible. In these circumstances, we will drive your car on the road. If you would not like us to do this, please contact us before we collect your car.
How long will repairs take?
This depends on the work that needs to be undertaken. It is important to bear in mind that delays may occur due to manufacturer’s parts not being readily available, unforeseen repairs or parts being required, or your insurance company needing to inspect the vehicle.