Turners, a family run accident and repair business established in 1968, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With a purpose built, high-tech bodyshop and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers.
Being an established family run business, now with a third generation actively operating within, we have earned an enviable reputation for delivering quality vehicle repairs with an outstanding trustworthy service to all of our customers.
Using a mix of both modern and traditional systems, we give our customers the choice on how they want contact throughout their repair journey, be that regular updates via the telephone, text messages or emails, or provide them with online tracking facilities to action themselves if this is the method they prefer.
Complaint management is something we’re proud of even though complaints are an exception to our business, not the norm, we log and track all complaints that come through our business and welcome them as a tool to improve and develop the services we offer. We aim to resolve any complaints as swiftly as possible.
We conduct surveys at the end of every repair for customers who have provided us with their email addresses and record and monitor all comments and scores to help us further develop and grow our business.
With our long serving, dedicated team, who all have a vested interest in the success and development of our business we pride ourselves on the longevity of our corporate client contracts and the outstanding levels of workmanship we provide.
Holding BS 10125, all of our technicians are fully ATA or NVQ accredited and pride themselves on the quality and speed of repairs.
CSR – Corporate Social Responsibility
Here at Turners we recognise that as a leading business in accident repair we have a responsibility to conduct our business to the highest of standards and ethics.
Throughout our business we always consider the impact of our activities not only on our customers and our team but in the wider area of our community and the environment.
There is strict legislation around the waste management in the automotive industry and we work closely with our waste management company to ensure that we adhere to these rules at all times which includes recycling of plastics, cardboard, solvents and oils.